🇰🇪 Updated April 17, 2026

Customer Service Representative in Kenya

Detailed salary information for Customer Service Representative positions in Kenya, including pay in KES and USD with national income comparison.

Annual Salary (per year)

677,100 KES

Salary in USD / year

$5,151.07

National Percentile

Top 93%

About This Role

A Live Chat Support Agent provides customer support through live chat channels, addressing inquiries, troubleshooting issues, and offering timely solutions.

Key Responsibilities

Offer real-time customer support through live chat or messaging platforms.
Respond to customer inquiries promptly and accurately.
Multitask and manage chat queues.

Role Requirements & Work Profile

Experience Required

3–11 years

Typical experience range for this role

Work Arrangement

Temporary

24%

Part-Time

24%

Contract

21%

Full-Time

18%

Intern

13%

Common Qualifications

B.Com

18%

BBA

13%

PhD

11%

M.Tech

11%

MBA

8%

B.Tech

8%

Related Specializations

Professionals with the Customer Service Representative title in Kenya often specialize in these roles:

Call Center Agent Live Chat Support Agent

Common Benefits

Casual Dress Code

Social and Recreational Activities

Employee Referral Programs

Health and Wellness Facilities

Life and Disability Insurance

Transportation Benefits

Professional Development

Bonuses and Incentive Programs

Profit-Sharing

Employee Discounts

Job Details

Job TitleCustomer Service Representative

CategoryCustomer Service and Call Center

Country🇰🇪 Kenya

CurrencyKES

Annual Salary (per year)677,100 KES

Annual Salary in USD (per year)$5,151.07

Income TierMiddle 40%

Income Distribution Comparison

How this salary compares to national income brackets

This Salary

677,100

Bottom 50% Avg

69,857

Middle 40% Avg

470,395

Top 10% Avg

2,307,347

Top 1% Avg

6,741,080

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