🇰🇪 Updated April 17, 2026

Customer Success Manager in Kenya

Detailed salary information for Customer Success Manager positions in Kenya, including pay in KES and USD with national income comparison.

Annual Salary (per year)

2,362,300 KES

Salary in USD / year

$17,971.29

National Percentile

Top 23%

About This Role

A Customer Support Specialist assists customers with inquiries or issues related to a companys products or services. They provide solutions and maintain customer satisfaction.

Key Responsibilities

Provide responsive and effective customer support, addressing inquiries and resolving issues.
Escalate and track customer cases as needed.
Document customer interactions and feedback.

Role Requirements & Work Profile

Experience Required

2–12 years

Typical experience range for this role

Work Arrangement

Intern

27%

Part-Time

21%

Full-Time

21%

Contract

19%

Temporary

12%

Common Qualifications

M.Com

16%

BA

15%

BCA

13%

BBA

12%

PhD

9%

MBA

7%

Related Specializations

Professionals with the Customer Success Manager title in Kenya often specialize in these roles:

Customer Support Specialist Account Manager Onboarding Specialist

Common Benefits

Casual Dress Code

Social and Recreational Activities

Employee Referral Programs

Health and Wellness Facilities

Life and Disability Insurance

Flexible Spending Accounts (FSAs)

Relocation Assistance

Legal Assistance

Employee Recognition Programs

Financial Counseling

Job Details

Job TitleCustomer Success Manager

CategoryCustomer Service and Call Center

Country🇰🇪 Kenya

CurrencyKES

Annual Salary (per year)2,362,300 KES

Annual Salary in USD (per year)$17,971.29

Income TierTop 10%

Income Distribution Comparison

How this salary compares to national income brackets

This Salary

2,362,300

Bottom 50% Avg

69,857

Middle 40% Avg

470,395

Top 10% Avg

2,307,347

Top 1% Avg

6,741,080

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