🇱🇰 Updated April 18, 2026

Customer Service Representative in Sri Lanka

Detailed salary information for Customer Service Representative positions in Sri Lanka, including pay in LKR and USD with national income comparison.

Annual Salary (per year)
433,800 LKR
Salary in USD / year
$1,445.8
National Percentile
Top 92%

About This Role

A Call Center Agent handles incoming and outgoing customer calls, providing assistance, resolving issues, and ensuring a positive customer experience over the phone.

Key Responsibilities

Role Requirements & Work Profile

Experience Required

3–11 years
Typical experience range for this role

Work Arrangement

Intern
25%
Temporary
25%
Full-Time
19%
Contract
19%
Part-Time
11%

Common Qualifications

BCA
25%
B.Tech
14%
MBA
14%
MCA
11%
B.Com
11%
BA
11%

Related Specializations

Professionals with the Customer Service Representative title in Sri Lanka often specialize in these roles:

Common Benefits

Employee Assistance Programs (EAP)
Tuition Reimbursement
Profit-Sharing
Transportation Benefits
Parental Leave
Childcare Assistance
Paid Time Off (PTO)
Relocation Assistance
Flexible Work Arrangements
Professional Development

Job Details

Job TitleCustomer Service Representative
Country🇱🇰 Sri Lanka
CurrencyLKR
Annual Salary (per year)433,800 LKR
Annual Salary in USD (per year)$1,445.8
Income TierMiddle 40%

Income Distribution Comparison

How this salary compares to national income brackets

This Salary
433,800
Bottom 50% Avg
242,832
Middle 40% Avg
1,576,931
Top 10% Avg
8,375,484
Top 1% Avg
35,009,483
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