Customer Service Manager in Zambia

About This Role

Customer Support Managers oversee a team of customer support representatives. They set performance goals, resolve complex customer issues, and develop strategies to improve customer satisfaction and the efficiency of support operations.

Key Responsibilities

• Oversee the customer support team, including hiring, training, and performance management.
• Set and monitor customer service KPIs and targets.
• Handle escalated customer issues and resolutions.

Role Requirements & Work Profile

Related Specializations

Professionals with the Customer Service Manager title in Zambia often specialize in these roles:

Common Benefits