Home/ Countries/ Zambia/ Customer Service and Call Center/ Customer Service Representative
🇿🇲 Updated March 3, 2026

Customer Service Representative in Zambia

Detailed salary information for Customer Service Representative positions in Zambia, including pay in ZMW and USD with national income comparison.

Annual Salary (per year)
26,080 ZMW
Salary in USD / year
$1,037.46
National Percentile
Top 93%

About This Role

A Live Chat Support Agent provides customer support through live chat channels, addressing inquiries, troubleshooting issues, and offering timely solutions.

Key Responsibilities

Role Requirements & Work Profile

Experience Required

3–11 years
Typical experience range for this role

Work Arrangement

Contract
32%
Temporary
23%
Intern
20%
Full-Time
14%
Part-Time
11%

Common Qualifications

PhD
20%
BBA
18%
BCA
18%
BA
14%
MBA
11%
M.Com
9%

Related Specializations

Professionals with the Customer Service Representative title in Zambia often specialize in these roles:

Call Center AgentLive Chat Support Agent

Common Benefits

Casual Dress Code
Social and Recreational Activities
Employee Referral Programs
Health and Wellness Facilities
Life and Disability Insurance
Transportation Benefits
Professional Development
Bonuses and Incentive Programs
Profit-Sharing
Employee Discounts

Job Details

Job TitleCustomer Service Representative
CategoryCustomer Service and Call Center
Country🇿🇲 Zambia
CurrencyZMW
Annual Salary (per year)26,080 ZMW
Annual Salary in USD (per year)$1,037.46
Income TierMiddle 40%

Income Distribution Comparison

How this salary compares to national income brackets

This Salary
26,080
Bottom 50% Avg
5,119
Middle 40% Avg
50,524
Top 10% Avg
325,045
Top 1% Avg
1,043,116

Salary Insight

0.5x
compared to national average

A Customer Service Representative in Zambia earns 0.5x the national average income of 57,808 ZMW.

Related Jobs in Customer Service and Call Center

Customer Service Country Manager
103,140 ZMW
Customer Service Manager
101,920 ZMW
Client Relations Manager
98,120 ZMW
Customer Service Manager
97,300 ZMW
Client Relationship Manager
97,260 ZMW

Compare Your Salary

Enter your salary to see how you compare to this role and national benchmarks.

Open Salary Simulator

This Job Worldwide

See Customer Service Representative salaries across all countries.

Customer Service Representative Worldwide

Compare Careers

Compare this job with another role in Zambia.

Career Comparison Tool
Type at least 2 characters to search across countries and job titles